We are working to help our customers reduce the environmental impact of their supply chains and to foster the sustainable growth of small and medium-sized businesses.

we recognise that how we do business is as important as what we do. We have a responsibility to our customers, employees and the communities in which we operate and understand that to achieve success in the long term, economic growth must also be sustainable.

We aim to minimise our impact on the environment and to help the global transition to a low-carbon economy. We are mindful of our social responsibilities, and committed to high standards of governance.

We also recognise our responsibility to be transparent and open about our impact on people and the planet. We publish regularly updated material on our environmental, social and governance (ESG) performance on our corporate website, as well as in dedicated ESG updates.

Learn more about the action we are taking to meet our wider responsibilities towards the customers and communities we serve.

Our work in this area includes: advising clients and helping them to access capital markets; developing products such as green, social and sustainable bonds; providing loans for projects that meet green criteria; and managing socially responsible investment funds.

We want to provide products and services that our customers need and that fit seamlessly into their lives. We are investing in technology to enhance their experience and maintain our standards.

We maintain trust by striving to protect customers’ data and information, and delivering fair outcomes for them. If things go wrong, we know we must address complaints in a timely manner. Operating with high standards of conduct is central to our long-term success and underpins our ability to serve our customers.